Cancelling Lufthansa flight bookings

If your travel plans have changed and you want to cancel your booking and get your ticket refunded, an online refund function is available for this purpose. This enables you to cancel flight bookings* quickly and easily up to 24 hours before the start of your journey.


This is how it works:

  • Clicking on ‘My Bookings’ takes you directly from the Lufthansa homepage to the login page of your booking summary.
  • Enter your last name and the booking code to retrieve the cancellable booking. If you are already logged in, the refundable bookings will have a "Cancellation and Refund" button next to them in your booking overview.
  • Click the "Cancellation and Refund" button next to the booking that you wish to cancel and confirm your choice on the following page.
  • You will now automatically receive a confirmation e-mail, the booking will be cancelled and the amount to be refunded will be transferred or credited to your credit card.

Flights which have not been purchased through a Lufthansa office or through may be cancelled online. However, for a ticket refund, please contact the travel agency that issued the ticket.

To Online Cancellations

Frequently asked questions


Refund of tickets as a result of flight disruptions

If your flight has been cancelled by Lufthansa as a result of disruptions (e.g.: bad weather, strikes), you can have your airline ticket refunded free of charge via ‘My Bookings’.

Please contact the Lufthansa Service Centre if you are unable to cancel your ticket or obtain a refund online.


*does not apply to award tickets