Flight disruptions

 

 

We always make every effort to deliver you to your destination punctually and reliably. However, should it be the case that there are disruptions to air traffic, your departure gate is changed or your flight is delayed or even cancelled, we will support you with a range of Lufthansa services.

So that we can notify you as early as possible by SMS or, alternatively, by e-mail about flight disruptions, please inform us of your current mobile phone number and e-mail address up to 23 hours before your scheduled departure:

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Lufthansa keeps you well informed

Type of information
Information channel
When?
Requirements
Current flight status
LH.com
mobile and online
Immediately
Customized flight information
LH.com under ‘My Bookings‘
mobile and online
Immediately
The flight you have booked has been affected by disruption.
Gate change
SMS
E-mail*
From 2 hours before departure
Mobile phone number in your
Miles & More profile
Seat change because of a change of aircraft
SMS
E-mail*
Immediately
Mobile phone number in your
Miles & More profile
Delay > 30 min.
SMS
E-mail*
Immediately

Mobile phone number in your
Miles & More profile or in your booking; passengers with a mobile boarding pass by SMS


Cancellation
SMS
E-mail*
Immediately
Mobile phone number in your
Miles & More profile or in your booking; passengers with a mobile boarding pass by SMS
Allocation to alternative flight in case of flight disruptions
SMS
Immediately
Mobile phone number in your
Miles & More profile or in your booking; passengers with a mobile boarding pass by SMS
Sending out a new mobile boarding pass after allocation is made
E-mail
SMS

Immediately
Mobile boarding pass already requested for the original flight
Receipt of a rail voucher when a domestic German flight is cancelled
LH.com
mobile and online
Immediately
 

* E-mailed if there is no mobile phone number available but an e-mail address exists

 

Naturally our Service Centre and Airport Teams are also available to support you with help and advice:

Lufthansa Service Centre: +49 (0)69 - 86 799 799

Lufthansa ticket counter at the airport
Lufthansa city offices
Lufthansa baggage tracing

 

We have compiled a list for you of the most frequently asked questions about flight disruptions.

FAQs flight disruptions (PDF)

Flight information

Current travel information

Latest information about Lufthansa flight operations at a glance.

Further information


Star Alliance