Loss of personal items

If you lose personal items on board, please immediately inform the Lufthansa baggage tracing desk at the airport.

Items left at the airport or in the aircraft

If you have left an item on board one of our aircraft or in one of the Lufthansa lounges, please report this immediately after your arrival at the Lufthansa baggage tracing desk at the airport or to the Lufthansa airport representative.

Once you have given us a detailed description, we will try to locate the item as quickly as possible through an intensive search. As soon as we are successful, we will contact you to arrange the return of your property.

Loss of individual items from checked baggage

If individual items or the entire contents are missing from one of your bags, you should report this immediately upon arrival to the Lufthansa baggage tracing desk at the airport or to the Lufthansa airport representative. A subsequent report can only be accepted if it is made in writing within seven days.


Submit a loss report about incomplete baggage online

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