To ensure that passengers who are not German speakers and who are boarding or transferring at Frankfurt or Munich, can always find their way around the airport quickly, Lufthansa offers the Lufthansa Guide Service as well as the Lufthansa Family Service, which is designed to meet the needs of families travelling together.
Lufthansa Guide Service: we speak your language
Lufthansa offers a Guide Service to international passengers, business travellers, groups and passengers who may, for example, need help finding their way to a connecting flight at the airport or who would like an exclusive passenger chaperone service. They will be met by a special Lufthansa guide directly at their gate or at another rendezvous point and accompanied to their destination - for example, to a connecting flight, train, hotel, shuttle bus or to the airport lounge. Lufthansa guides will always be on hand to answer your questions - and in more than 50 languages. A charge is made for the Lufthansa Guide Service.
Lufthansa Family Service: relaxed travel with the whole family
The Lufthansa guides from the Lufthansa Family Service ensure a relaxed start to a holiday by helping families, who are boarding or transferring at Frankfurt or Munich, to find their way around the airport.
Parents travelling alone with children, in particular, find this a huge help. For example, the guides take them to check-in, where they explain the security regulations, accompany them to their gate and, on landing, to baggage reclaim, but also to restaurants, hotels or car rental companies.
The Lufthansa Family Service is also very happy to help older members of the family. If the passenger can only walk slowly, the guides gauge the time needed to change flights or if required, accompany the elderly person to the chemist or to a seat.
The Lufthansa Family Guides are on hand with help and advice in more than 50 languages, making this service above all a helpful support to families from abroad.
Available languages for the Lufthansa Guide Service and the Lufthansa Family Service
All our guides speak German and English. For an additional charge of € 30, Lufthansa Guides are also available to assist you with any questions or problems in more than 50 languages.
The following languages are offered individually at Frankfurt Airport:
Languages available at Frankfurt
The following languages are offered individually at Munich Airport:
Languages available at Munich
Booking and prices for the Lufthansa Guide Service and the Lufthansa Family Service
These chargeable services are only available to Lufthansa passengers and can be booked very easily via the Lufthansa sales office or by calling the Lufthansa Service Center.
| Number of passengers | Cost €* | Number of guides | Book up to X days in advance* |
|---|---|---|---|
| 1 - 5 | 55 | 1 | 4 days |
| 6 - 20 | 110 | 1 | 4 days |
| 21 - 40 | 220 | 2 | 7 days |
| 41 - 80 | 330 | 3 | 7 days |
| > 80 | 440 | 4 | 7 days |
*Bookings possible 2 - 3 days in advance for an additional charge of €25. Special language service per guide in the corresponding language + €30.
Cancellation free of charge up to 4 days in advance; change of booking requires a new request. Can be booked for passengers aged 18 and over.
Download the Lufthansa Guide Service & Lufthansa Family Service (pdf)
Options for being met and escorted by Lufthansa guides
Guides from the Lufthansa Guide Service and the Lufthansa Family Service will accompany passengers at Frankfurt and Munich airports. Possible meeting points and destinations are:
| Possible meeting points | Possible destinations | |
|---|---|---|
| Frankfurt | Arrivals gate, counter 300 in Hall A, Sheraton Hotel lobby, hotel shuttle bus stop | Check-in, gate, baggage reclaim, lounge (if passengers are eligible), Meeting Point/Arrivals Hall, restaurants, car rental company, car park, taxi rank/car priority lane, bus stops for hotel shuttle buses, plus any other location directly in or at the terminal. |
| Munich | Arrivals gate, counter 431, S-Bahn station, Kempinski Airport Hotel, hotel shuttle bus stop | Check-in, gate, baggage reclaim, lounge (if customer is eligible), Meeting Point/Arrivals Hall, restaurants, car rental company, car park, taxi rank/car priority lane, bus stops for hotel shuttle buses, plus any other location directly in or at the terminal. |
