Travellers with special needs



On the following pages we have put together important information for people with special needs who are flying with Lufthansa. In particular, please note our advice regarding assistance for passengers with reduced mobility.

Should you have any questions relating to this advice or any other aspect of your travel, please contact your travel agent or Lufthansa directly. By calling: +49 (0) 800 -838 4267 (toll-free if calling from a German landline) you will receive detailed information.

In general Lufthansa is happy to carry passengers with reduced mobility. However, it may be necessary for a companion to travel with you. If you are travelling alone and you are not in a position to manage your own evacuation in case of emergency because of the severity of your disability, Lufthansa may not allow you to travel on the flight.


Accessible air travel


Legal guidelines

Disabled passengers and persons with reduced mobility are carried in agreement with the EU Regulation No. 1107/2006 of 5 July 2006 on the rights of disabled passengers and passengers with reduced mobility. Any passengers travelling to/from the USA are carried in agreement with the U.S. DOT-provisions, Title 14, Code of Federal Regulations, Part 382 effective as of 13 May 2009.

Advice for US citizens and travellers to and from the USA

If you have any questions please contact the following:

U. S. Dept. of Transportation
Aviation Consumer Protection Division, C-75
1200 New Jersey Ave., S.E.
Washington, D.C. 20590

Tel. 1-202-366-2220

Online: Aviation Consumer Protection Division

U.S. Dept. of Transportation (D.O.T.) disability hotline:1-800-778-4838

Please note our Advice for travellers to and from the USA

You will find further information at:

New security regulations for carry-on baggage

All about the new regulations on taking liquids on board.

More information on carry-on baggage

Baggage Guide

No matter whether you are travelling with a suitcase or a surfboard – we tell you how to best check in your baggage.

Luggage from Lufthansa WorldShop

Well thought-out solutions for optimum comfort on short and long trips.

Star Alliance