Current information concerning www.lufthansa.com
Lufthansa recommends all customers with Lufthansa accounts to change their passwords as a precautionary measure, should they be used on other sites as well. Users who log in with their Miles & More number and PIN are not subject to this recommendation.
Tightening of security checks for flights to the US
Following the tightening of security measures for US-bound flights, passengers flying to the United States may face extra checks on their electronic devices (mobile phone, tablets, laptops etc.) at certain airport security checkpoints. In Germany, the measures will affect direct flights from Frankfurt, Düsseldorf and Munich to the US.
We advise passengers travelling from Frankfurt, Düsseldorf or Munich to the United States to make sure that their electronic devices are charged and to keep their device charger in their hand luggage so that the devices can be switched on. If a device fails to show functionality during boarding, the device will not be permitted for travel.
At present, Lufthansa does not expect this to have any impact on its flight operations nor, in particular, does it anticipate any delays as a result. Check-in and security checks are operating as normal.
As a general rule, we advise all passengers booked on flights to the US to arrive at the airport on time (i.e. two hours before the scheduled time of departure) and to allow sufficient time to pass through security. This recommendation remains valid. In addition, we advise our passengers to make sure that larger electronic devices are charged and to remove them from their packaging/carrying case before presenting them for screening at the security checkpoint.
The German Federal Police (Bundespolizei) are responsible for conducting the security checks. Detailed questions about procedures should be directed to the German Federal Police or to the Federal Ministry of the Interior.
Temporary cancellation of flights to Donetsk
Due to the temporary closure of Donetsk airport since 26th May, 2014 Lufthansa has cancelled its flights from and to Donetsk up to and including 29th March, 2015. Lufthansa regrets any inconvenience to Lufthansa passengers caused by the actions taken.
Flight operations to the Ukrainian destinations Kiev, Lviv, and Odessa continue according to schedule.
Passengers are kindly requested to check the status of their flight prior to departure.
Affected passengers can refund or rebook their flight free of charge. If your flight has been cancelled and you would like to rebook or refund your ticket, please contact our Service Center on +49(0)69-86-799-799* or via one of our local phone numbers.
* Calls from German landlines at local rates, call charges from German mobile networks may vary dependent upon the provider
Is your booking up to date?
We will do our outmost to get you to your destination reliably and ontime. Should irregularities still occur we will try to notify you as early as possible about any flight changes.
Please inform yourself about the flight status always before departure.
So we can inform you via text message or email in advance, kindly provide your current email address and mobile phone number up to 23 hours before scheduled departure time in your reservation details.
You can review and modify your contact details under My Bookings.
In addition automatic status changes can be received via Facebook or Twitter. Kindly register on the flight details page for these services.
New EU requirement concerning passport validity for non-EU citizens
Since 19 July 2013 non-EU citizens entering the Schengen Area must carry a passport with them which will be valid for at least three months after the date they leave the Schengen Area. This applies to entry to the Schengen area by non-EU citizens, with the exception of citizens from Andorra, Monaco, San Marino, Iceland, Liechtenstein, Norway and Switzerland.
For flights to the USA additional personal information must be provided under the Secure Flight Program of the US Transportation Security Administration (TSA). This regulation also applies to overflights of US territory, i.e. flights from/to, for example, Canada, Mexico and other Central-American countries, which are scheduled to fly into US airspace.
Regulations for visa-free entry to the USA
For travel in the USA it is mandatory to register online. In addition airlines are required to carry out ESTA checks: the transport of passengers wishing to enter the USA without a visa under the Visa Waiver Program will be prohibited if passengers have not received an electronic entry permit in advance from the US authorities. Online registration is through the Electronic System for Travel Authorization - known as "ESTA" for short. Please note that without a visa or ESTA registration you will no longer be able to board your flight to the USA.
To ESTA registration