Strike by pilots union Vereinigung Cockpit for flights from 13.00 on October 20th until 23.59 on October 21st

The pilots union Vereinigung Cockpit has announced a strike for all Lufthansa flights operated by the aircraft types A320, Boeing 737, and Embraer departing between 13.00 CEST on October 20th to 23.59 CEST on October 21st. During the strike period disruptions of Lufthansa short- and medium-haul flights are expected. For Tuesday, October 21st, the strike has been extended to Lufthansa intercontinental flights as well. The strike will have significant effects on Lufthansa flights. Flights operated by the Lufthansa Group airlines Austrian Airlines, Brussels Airlines, Germanwings, SWISS and Air Dolomiti (operated by OS, SN, 4U, LX, EN) will not be affected and operate as scheduled. Lufthansa is doing its utmost possible to return flight operations back to normal on October 22nd.

1. Is your flight affected?

An overview of flights currently cancelled can be found here.
Passengers are kindly requested to check the status of their flight prior to departure.

2. Your options

a) Rebooking/Travel alternatives

Passengers, whose flights have been cancelled, can rebook free of charge to alternative flights. Please check the status of your booking at My Bookings. Here you might already find alternative flights for which you may be able to check in.

If your flight has not been cancelled and you are holding a Lufthansa/SWISS/Austrian Airlines or Brussels Ticket for flights from/to/via Frankfurt, Munich, and Düsseldorf on October 20th – 21st, you can rebook your ticket once free of charge.

The following conditions have to apply:

Rebooking within same booking class:
- Tickets must be issued on/before 19.10.2014
- New date of travel must be on/before January 31st, 2015
- Change of origin/destination and class of service/compartment is not permitted
- All other ticket conditions must be observed as per original ticket

Passengers affected by flight cancellations who are not able to utilise the self-service options, should contact the dedicated Lufthansa Call Center set up specially for the purpose. The free phone number to call from Germany is: 08008506070*. Callers from outside Germany should phone their local Lufthansa phone numbers.
Toll free number within UK: 08003580538.
Toll Free Number within Spain: 900901465.

We kindly ask for your understanding that due to increased call volume you may experience longer than normal waiting times.

b) Use of Deutsche Bahn

Passengers travelling within Germany whose flights have been cancelled due to the strike may alternatively travel by train with Deutsche Bahn. To do this, please exchange your ticket for a train ticket here. If you do not have the time to exchange your ticket, we recommend you purchase a regular train ticket.

Please bear in mind, that there may be an increase in passenger volume on trains of the Deutsche Bahn. Current information can be found under Bahn Information or the mobile site

c) Refund

If your flight has been cancelled and your ticket has been purchased via you can refund your ticket at My bookings.
Otherwise please contact our Lufthansa Service Center or your issuing travel agency.

d) Baggage

In order to deliver your baggage please fill in our Online Baggage Form. For status updates on your missing baggage please go to Lufthansa baggage tracing online. Check here for further information on baggage liability.

* Calls from German landlines at local rates, call charges from German mobile networks may vary dependent upon the provider


Tightening of security checks for flights to the US

Following the tightening of security measures for US-bound flights, passengers flying to the United States may face extra checks on their electronic devices (mobile phone, tablets, laptops etc.) at certain airport security checkpoints. In Germany, the measures will only affect direct flights from Frankfurt to the US.
We advise passengers travelling from Frankfurt to the United States to make sure that their electronic devices are charged and to keep their device charger in their hand luggage so that the devices can be switched on. If a device fails to show functionality during boarding, the device will not be permitted for travel.

At present, Lufthansa does not expect this to have any impact on its flight operations nor, in particular, does it anticipate any delays as a result. Check-in and security checks are operating as normal.

As a general rule, we advise all passengers booked on flights to the US to arrive at the airport on time (i.e. two hours before the scheduled time of departure) and to allow sufficient time to pass through security. This recommendation remains valid. In addition, we advise our passengers to make sure that larger electronic devices are charged and to remove them from their packaging/carrying case before presenting them for screening at the security checkpoint.

The German Federal Police (Bundespolizei) are responsible for conducting the security checks. Detailed questions about procedures should be directed to the German Federal Police or to the Federal Ministry of the Interior.


Temporary cancellation of flights to Donetsk

Due to the temporary closure of Donetsk airport since 26th May, 2014 Lufthansa has cancelled its flights from and to Donetsk up to and including 29th March, 2015. Lufthansa regrets any inconvenience to Lufthansa passengers caused by the actions taken.

Flight operations to the Ukrainian destinations Kiev, Lviv, and Odessa continue according to schedule.

Passengers are kindly requested to check the status of their flight prior to departure.

Affected passengers can refund or rebook their flight free of charge. If your flight has been cancelled and you would like to rebook or refund your ticket, please contact our Service Center on +49(0)69-86-799-799* or via one of our local phone numbers.

* Calls from German landlines at local rates, call charges from German mobile networks may vary dependent upon the provider


Is your booking up to date?

We will do our outmost to get you to your destination reliably and ontime. Should irregularities still occur we will try to notify you as early as possible about any flight changes.

Please inform yourself about the flight status always before departure.

Advance notification
So we can inform you via text message or email in advance, kindly provide your current email address and mobile phone number up to 23 hours before scheduled departure time in your reservation details.

You can review and modify your contact details under My Bookings.

In addition automatic status changes can be received via Facebook or Twitter. Kindly register on the flight details page for these services.


New EU requirement concerning passport validity for non-EU citizens

Since 19 July 2013 non-EU citizens entering the Schengen Area must carry a passport with them which will be valid for at least three months after the date they leave the Schengen Area. This applies to entry to the Schengen area by non-EU citizens, with the exception of citizens from Andorra, Monaco, San Marino, Iceland, Liechtenstein, Norway and Switzerland.


Secure Flight

For flights to the USA additional personal information must be provided under the Secure Flight Program of the US Transportation Security Administration (TSA). This regulation also applies to overflights of US territory, i.e. flights from/to, for example, Canada, Mexico and other Central-American countries, which are scheduled to fly into US airspace.

Secure Flight


Regulations for visa-free entry to the USA

For travel in the USA it is mandatory to register online. In addition airlines are required to carry out ESTA checks: the transport of passengers wishing to enter the USA without a visa under the Visa Waiver Program will be prohibited if passengers have not received an electronic entry permit in advance from the US authorities. Online registration is through the Electronic System for Travel Authorization - known as "ESTA" for short. Please note that without a visa or ESTA registration you will no longer be able to board your flight to the USA.
To ESTA registration

Your bookings at a glance

Here you can find lots of information regarding your booking. You can e.g. rebook your flight or directly check in for it.

To My Bookings

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