Current travel information for passengers travelling to Kiev
Due to the current situation in Kiev Lufthansa offers its passengers the following rebooking possibilities:
Passengers holding a Lufthansa/SWISS/Austrian Airlines or Brussels Ticket for flights from/to/via Kiev between 19th February and 18th March 2014 can rebook their tickets once free of charge online via My Bookings or cancel their tickets free of charge.
The following conditions have to apply:
Rebooking within same booking class:
- Tickets must be issued on/before 18th February 2014
- New date of travel must be on/before 28th May 2014
- Change of origin/destination and class of service/compartment is not permitted
- All other ticket conditions must be observed as per original ticket
Sotchi - Winter Olympics: Additional measures regarding carry-on luggage
Important information regarding transportation of liquids in carry-on luggage on flights from Russia!
(valid until 15.03.2014)
Prior to the Winter Olympics, the Russian air traffic authority has passed a directive pursuant to which all liquids, gels and sprays including hygiene products may no longer be transported in carry-on luggage on flights departing Russia but must be placed in passengers‘ checked luggage. We are therefore asking you to pack the listed substances in your checked luggage before traveling in order to speed up the formalities during your departure. Passenger screening staff may accept essential medicines and baby foods for transportation in carry-on luggage in individual cases. This rule is already being applied by several Russian airports. The other Russian airports are expected to follow this procedure and implement the directive soon.
We thank you for your understanding concerning these additional security measures.
Because of potential additional security checks, please arrive at the airport early.
Warning of phishing e-mail
A phishing e-mail is currently circulating. The text of this fraudulent e-mail refers to the introduction of an additional security level to prevent identity theft. Recipients are requested to click on a link and enter their e-mail address and password.
This e-mail is not trustworthy and has not been sent by Lufthansa or Miles & More. Please do not disclose any personal details if you receive it.
Airport renovation in Hanover: Lufthansa from 22 October 2013 in Terminal C
The terminal A at the airport in Hanover is closed for renovation and modernization work from 22 October 2013 to July 2014. During this time the Lufthansa check-in counters are in Terminal C.
Is your booking up to date?
We will do our outmost to get you to your destination reliably and ontime. Should irregularities still occur we will try to notify you as early as possible about any flight changes.
Please inform yourself about the flight status always before departure.
So we can inform you via text message or email in advance, kindly provide your current email address and mobile phone number up to 23 hours before scheduled departure time in your reservation details.
You can review and modify your contact details under My Bookings.
In addition automatic status changes can be received via Facebook or Twitter. Kindly register on the flight details page for these services.
New EU requirement concerning passport validity for non-EU citizens
Since 19 July 2013 non-EU citizens entering the Schengen Area must carry a passport with them which will be valid for at least three months after the date they leave the Schengen Area. This applies to entry to the Schengen area by non-EU citizens, with the exception of citizens from Andorra, Monaco, San Marino, Iceland, Liechtenstein, Norway and Switzerland.
For flights to the USA additional personal information musst be provided under the Secure Flight Program of the US Transportation Security Administration (TSA). This regulation also applies to overflights of US territory, i.e. flights from/to, for example, Canada, Mexico and other Central-American countries, which are scheduled to fly into US airspace.
Regulations for visa-free entry to the USA
For travel in the USA it is mandatory to register online. In addition airlines are required to carry out ESTA checks: the transport of passengers wishing to enter the USA without a visa under the Visa Waiver Program will be prohibited if passengers have not received an electronic entry permit in advance from the US authorities. Online registration is through the Electronic System for Travel Authorization - known as "ESTA" for short. Please note that without a visa or ESTA registration you will no longer be able to board your flight to the USA.
To ESTA registration