Delayed opening of Berlin-Brandenburg Airport
We regret the postponement of the opening of BER Airport. We especially regret that we will not be able to offer to our customers the comfort of the new capital airport.
Berlin flights via Tegel from 3 June
49 destinations from 49 euros - despite the delay in the opening of Berlin Brandenburg Airport, Lufthansa’s new range of flights will still be available to you from 3 June 2012 as advertised. Your flights will depart and land at Berlin Tegel (TXL) on an interim basis. Should there be changes to the flight times we will let you know in good time.
After this short-term postponement we expect a reliable base for future planning with a new opening date.
BER Inauguration A380 flight
Passengers holding a ticket for the A380 (LH171) inauguration flight on 03.06.2012 can refund free of charge if the ticket has been issued before/on 09.05.2012. In addition the following rebooking possibilities apply:
Rebooking free of charge:
- ticket issued before/on 09.05.2012
- same booking class as original ticket
- new travel date must be before/on 31.08.2012
- change of routing is not allowed
- all other conditions as in original ticket
If a rebooking to a higher booking class is wished, only the fare difference to the new booking class will be charged. No restrictions or change penalties will be charged.
Affected passengers please contact the Lufthansa Service Center in Germany on +49 / (0)1805 805 805* or on one of our local phone numbers.
* 0,14 Euro/min. from German landline network. Call charges from german mobile networks max. 0,42 Euro/min
Spanair closes flight operations
Our codeshare and Star Alliance partner Spanair has ceased its operation as of January 27th evening. Lufthansa guests (holding a Lufthansa ticket) booked on a Spanair codeshare flight will be rebooked free of charge. Alternatively they can cancel their flight free of charge. Moreover, Lufthansa is carrying all passengers with a Spanair ticket, which have been booked on a Lufthansa flight.
Affected travelers are kindly requested to contact a Lufthansa Service Center for rebooking or refund.
Lufthansa regrets the inconvenience for its customers due to the unexpected cessation of the Spainair services.
Airport Bremen (BRE): Temporary closure from 6 to 11 August 2012
Due to the renewal of the runway, the airport Bremen is closed from 6 to 11 August 2012.
Further information is available on the website of Airport Bremen: www.airport-bremen.de
USA flights require additional personal information
Secure Flight data must be completed even for tickets which have already been booked.
Since 1 November 2010 new regulations from the US authorities have applied to passenger data. Under the so-called "Secure Flight Program", bookings must now also contain the passenger’s date of birth and gender as well as their full name, and this data must be transmitted to the US authorities no later than 72 hours prior to departure. The regulation applies to all international flights into and out of the USA as well as to domestic American routes and is irrespective of the time of booking. Failure to provide data may lead to a rejection of the booking by the US authorities and result in a refusal of carriage by the airline.
Passengers who, in the course of booking, have already been issued with a ticket without Secure Flight data are therefore urgently requested to complete their details before departure. This can be done independently on lufthansa.com > ‘My Bookings’ > ‘Amend individual booking’, through the relevant travel agency or by calling the Lufthansa hotline: +49 1805 805 805.
Detailed information about the Secure Flight Program is available on the website of the US Transportation Security Administration (TSA), at www.tsa.gov/secureflight
Obligatory ESTA registration for USA travellers
Mandatory electronic entry permit required by the US authorities
Since March 2010 tighter entry requirements for the USA have applied, even for airlines: the transportation of passengers who wish to enter the USA without a visa under the Visa Waiver Program is forbidden, unless they have obtained an electronic entry permit from the US authorities before departure. Registration takes place online via ESTA, the Electronic System for Travel Authorization. If the permit has not arrived at the check-in of your USA flight, this will lead to you being refused entry to the USA.
