Focus on: patient´s health

Lufthansa offers a variety of services to international patients suffering from injuries or other health-related problems. In cooperation with healthcare providers we are therefore able to offer a broad portfolio of global, high-quality services.


Lufthansa Group Health & Medical Agreement

As an accredited Lufthansa Group partner you sign an agreement with us, whereupon you will receive a special information and marketing text as well as an access code for a booking platform. By means of this access code, patients and persons accompanying them can book flights online themselves. You will find detailed information about this in the section 'Flight booking made easy'.

If you are looking for a more comfortable travel solution you could also make use of our
Lufthansa Private Jet Service.


Many benefits for you and your patients: the Lufthansa partnership

With the new Lufthansa Group Health & Medical Agreement you will enjoy many benefits which you can pass on directly to your patients.

Your patients, their family members and medical carers will receive a price reduction of up to 15 per cent on their flights and can rebook intercontinental flights free of charge. If they cannot make a flight at the last minute, only a low cancellation charge applies. In addition, the Lufthansa Group provides you with offers from participating airlines that can be combined with each other.

Please send us an e-mail at or contact your local Lufthansa Service Team directly if you would like to become a Lufthansa partner.


Flight booking made easy

Once you have booked a medical procedure with one of our contracted healthcare providers or facilitators, they will provide you with a code that gives you access to their dedicated Lufthansa Group online flight booking platform. To make a flight reservation, please enter your access code in the input field titled “Access to Event Booking” on the right hand column of this page. Once you have selected your destination and preferred dates of travel, the reduced fares and conditions are shown automatically, as are any lower promotional fares which may also be available.

Please note: Fares booked via this platform can be changed free of charge if you use the column "Your Specialty Eco/Business Flex". Of course we offer you also our other published fares (with different conditions) on this platform.

These global healthcare and wellness offers are also available via your IATA / ARC travel agent contracted with the healthcare provider or clinic. Please have your travel agent contact for ticketing instructions.


Lufthansa Medical Services

Additional services can also be booked under Lufthansa Medical Services to support travellers in need of a wheelchair, stretcher or intensive care transport.


Patient Transport Compartment (PTC) for intensive care transports

Lufthansa’s PTC is the only intensive care unit of its kind, available on intercontinental flights to and from Frankfurt. The PTC is a closed space with state-of-the-art equipment, making it the equivalent of an ICU at 30,000 feet.

More information on the PTC


Stretcher transport

Lufthansa provides stretchers which allow passengers, who for medical reasons can only be transported lying down, to travel comfortably. They must, however, be accompanied by another person on board.


Medical Operation Center

For MEDA checks and further information (Stretcher, PTC, Oxygen) please contact the
Medical Operation Center.

Medical Operation Center
phone +49-69-696-55077 (daily, 06.00 – 22.30 hours)
fax +49-69-696-83677


Good to know: Supplementary services

Additional services to make travelling easier for health-impaired persons:

  • Additional oxygen supply on board
  • 18 special meals catering for specific health, religious, or nutritional needs
  • Guide service at the airport in Frankfurt or Munich in over 50 languages.
  • Wheelchair service for passengers with limited mobility.