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Your personal contact with us

Reservations & flight bookings

By telephone

Customer Service and Support Center: Reservations and Information

Hotline: +4008 868 868
Service hours
Monday
09:00 - 19:00
Tuesday
09:00 - 19:00
Wednesday
09:00 - 19:00
Thursday
09:00 - 19:00
Friday
09:00 - 19:00
Saturday
09:00 - 19:00
Sunday
09:00 - 19:00
Ticketing counter opening hour: 13:00 - 17:00 Mon - Fri,
For other countries see contacts worldwide

Customer Relations

For written enquiries about past flights or to provide feedback, you can contact us in one of the following ways:

- Simply and conveniently by using the feedback form

- By mail: Worldwide address

To ensure a prompt response, please provide your full name, address, Miles & More number or Feedback ID, if available, but no credit card details.

Ticketing counter will be closed from Dec 01, 2014.

by telephone

Hotline: +86 4008 868 868
Service hours
Monday
09:00 - 19:00
Tuesday
09:00 - 19:00
Wednesday
09:00 - 19:00
Thursday
09:00 - 19:00
Friday
09:00 - 19:00
Saturday
09:00 - 19:00
Sunday
09:00 - 19:00
Holiday
09:00 - 19:00
Ticketing counter opening hour: 13:00 - 17:00 Mon - Fri

by email

Do you have a suggestion or technical question in regards to our website - use our feedback form.

Ticketing counter will be closed from Dec 01, 2014.

Miles & More Service Team

Phone 1
+86 10 - 646 888 38 (Beijing 北京) / +86 21 - 535 249 99 (Shanghai 上海) +4008 868 868
Phone 2
+8 52 - 28 68 23 13 (Hong Kong)
Service hours
Monday
09:00 - 19:00
Tuesday
09:00 - 19:00
Wednesday
09:00 - 19:00
Thursday
09:00 - 19:00
Friday
09:00 - 19:00
Saturday
09:00 - 19:00
Sunday
09:00 - 19:00
 

by email

For written enquiries about Miles & More, you are welcome to use our feedback form.

Only telephone service by Lufthansa Customer Service and Support Center

Info & Service

All information for your flight including travel classes, services, baggage policies and more.
Overview of topics

Feedback

Your opinion counts. Share your questions, comments or suggestions using our feedback form.
Feedback form

Further contacts

Contacts of the Lufthansa Group for jounalists, investor relations, suppliers and sponsoring.
Contacts Lufthansa Group


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