Cancellations and refunds
This is how it works:
- Clicking on My Bookings takes you directly from the Lufthansa homepage to the login page of your booking summary.
- To log in, enter your last name and your booking code. The cancellable booking will be displayed. If you are already logged in, the refundable bookings will have a ‘Cancellation’ button next to them in your booking overview.
- Click on the ‘Cancellation’ button next to the booking that you wish to cancel and confirm your choice on the following page.
- You will now automatically receive a confirmation e-mail, your flight booking will be cancelled and the amount to be refunded will be transferred or credited to your credit card.
To online cancellation
Frequently asked questions
Refund of tickets as a result of flight disruptions
Please contact the Lufthansa Service Center if you are unable to cancel your ticket or obtain a refund online.
*Does not apply to award tickets