Cancellations/Refunds

 

 


Cancellation of Lufthansa flights online

If you need to cancel a Lufthansa flight, you can do so easily at LH.com. The online cancellation and refund function enables you to cancel flight bookings* quickly and easily up to 24 hours prior to the start of your journey.

This is how it works:

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  • On the Lufthansa homepage, click the "Cancellation" quicklink, and you will be taken straight to the login page of your booking overview.
  • Enter your last name and the booking code to retrieve the cancellable booking. If you are already logged in, the refundable bookings will have a "Cancellation and Refund" button next to them in your booking overview.
  • Click the "Cancellation and Refund" button next to the booking that you wish to cancel and confirm your choice on the following page.
  • You will now automatically receive a confirmation e-mail, the booking will be cancelled and the amount to be refunded will be transferred or credited to your credit card.
 

Flights which have not been purchased through a Lufthansa office or LH.com may be cancelled online. However, for a ticket refund, please contact the travel agency which issued the ticket.

Please note, that special fares may be non-refundable.

Not available in the following countries: Brazil, Kuwait, Oman, Poland, Qatar and the United Arab Emirates and in countries where it is not possible to book online.

To Online Cancellations

Frequently asked questions

*does not apply to award tickets

 

For free-of-charge ticket refunds due to flight cancellations resutling from strike actions please contact the Lufthansa Service Center.

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* fare in CNY excl. taxes and surcharges.

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