London Heathrow: new Terminal 2 for Lufthansa and its partners
The new Terminal 2, known as ‘The Queen’s Terminal’, opened at Heathrow Airport on 4 June 2014 and will mainly house the airlines of the Star Alliance. Between 1 and 15 October 2014 Lufthansa, Austrian Airlines, Germanwings, SWISS and Brussels Airlines will move in to the new terminal. Until then work is continuing on the new Lufthansa lounge – at more than 1,600 square metres the largest outside Germany. It will provide sufficient space for a Senator and Business Lounge area which Frequent Travellers will also be able to use in the future. Lufthansa, Austrian Airlines and Germanwings will share a joint ticket counter in Zone B. Business Class passengers as well as HON Circle Members, Senators, Frequent Travellers and Star Gold card holders will have separate ticket and check-in counters here.
Until the move to the new Terminal 2 on 1 October 2014, we are inviting HON Circle Members and Business Class passengers who are continuing their journey with Lufthansa in First Class from Frankfurt or Munich to use the Star Alliance Business Class Lounge because of restrictions caused by the construction work.
Lufthansa flies from Frankfurt to Marrakech
The historic Medina – a UNESCO World Heritage Site since 1985, the grand Souk with its oriental atmosphere and the famous Djemaa el Fna square, a vibrant new town and the High Atlas close by. Marrakech offers all this and much more as a new Lufthansa destination from 2 October 2014. Lufthansa passengers can fly to Morocco’s fourth largest city twice a week on Thursdays and Sundays on an A320. Marrakech-Menara Airport has good transport links to the city. Flight LH1332 will take off in Frankfurt in the late morning and fly back as LH1333 in the afternoon. Business Class passengers, HON Circle Members, Senators and Star Gold card holders will be able to use the ‘Convives de Marque’ Lounge at Marrakech Airport.
A lounge visit with the family – there’s no better way to start your holiday
With Lufthansa you can relax even before you fly off on your well-deserved summer holiday! This year Frequent Travellers will once again have the opportunity of purchasing lounge access for their whole family. The sole condition: the Frequent Traveller’s family – spouse or partner and children up to 18 years of age – must be travelling together with the Frequent Traveller on a Lufthansa-operated flight.
This offer applies until 7 September 2014 to all Lufthansa Business Lounges within Germany, in the USA and at Paris Charles de Gaulle Airport. The required voucher can be bought at the Lufthansa ticket counter at the departure airport or directly from the Lounge reception desk in Frankfurt, Munich and Dusseldorf. One-time entry costs €40 or US$50.
For families with younger children flying from Frankfurt, the Business Lounge in Departure Area B immediately next to gate B48 will be of especial interest. Here the little ones can pass the time in the Lufthansa ‘JetFriends’ area which has a play corner with games consoles and a playpen. So the whole family can enjoy a relaxing start to their holiday.
All change at Hannover Airport: Terminal A and Lufthansa lounge now open
Good news from Hanover: the modernisation and renovation work at terminal A has been completed on time and the terminal, where all Lufthansa's check-in procedures take place, has been opened. Passengers’ airport experience will be improved as in future security will be able to process twice as many people, thus greatly reducing waiting times.
At Hannover Airport the 496-square-metre combi-lounge has also been re-furbished and equipped with the latest lounge design. The lounge is located in Terminal A beyond security. The separate Business Class and Senator lounges can be accessed via a single reception area. The lounges are open to all status customers as well as First and Business Class passengers. At reception our passengers can find the usual Lufthansa services such as airport information and simple flight re-bookings, and they can also print out boarding passes. A flight information screen and luggage lockers are also available in this area.
Self-service counters in the bistro areas offer our passengers a wide selection of drinks and snacks, as appropriate to Lufthansa Business and Senator lounges. Stylish leather armchairs, white bistro tables, flat-screen TVs and an excellent view over the apron make the lounges enjoyable places to pass the time. Both lounges offer our passengers comfortable work units in dedicated areas. Furthermore, a free WLAN service is available throughout the lounge. In addition, the Senator area provides loungers where passengers can relax after the working day. The lounge is equipped with its own bathroom facilities. It is anticipated that around 2,300 passengers will visit the lounges every week.
GRU Airport São Paulo: move to a new terminal and a new STAR Alliance Lounge
The new Terminal 3 at Guarulhos Airport (GRU) in São Paulo, Brazil opened on 11 May 2014. Lufthansa has already moved into the new terminal together with two other STAR Alliance airlines.
With the opening of the new terminal, the new STAR Alliance Lounge has also opened, even though this is not yet completely finished. The section of the lounge which is already open offers guests all the usual amenities such as comfortable quiet zones, free high-speed Wi-Fi and complimentary refreshments.
The finished STAR Alliance Lounge will cover a spacious 1,350 square metres and seat 290 passengers in a pleasant environment. With optimal facilities and high-quality design, the lounge does justice to the differing requirements of passengers: different seating options and quiet areas, work areas with printer, copier and fax, modern shower rooms, TV sets and much more – there is everything a passenger could possibly want in the new STAR Alliance Lounge.
New destination: fly Lufthansa from Frankfurt to Lublin from 3 July 2014
From 3 July 2014 Lufthansa will fly twice a week from Frankfurt Airport to the Polish university city of Lublin. An Airbus A319 with up to 138 seats in Business and Economy Class will fly the route in just under two hours. Landing and arrival are ideally adjusted to connecting flights in the airline’s German and international network.
Lublin Airport can be reached conveniently by train, bus or taxi. The modern facilities, with an airport lounge for Lufthansa HON Circle Members, Senators, Star Gold-card holders and Business Class passengers, restaurants, shops, a car park close to the terminal and international car rental companies ensure you enjoy a pleasant stay at the airport. Passengers who have questions about their flight or tickets can speak to the airport personnel. A special baggage tracing desk is available for questions about baggage.
The flights can be booked online via LH.com, through the Lufthansa Call Centre on telephone number: 069 - 86 799 799 (landline charges apply) or at a travel agency.
Newark Airport (NY) — new Lufthansa combi-lounge opens
Lufthansa is expanding its lounge offer abroad. Due to its proximity to Manhattan, Newark Airport (EWR) in the state of New Jersey is an important destination for Lufthansa, along with John F. Kennedy Airport in New York City.
The new combi-lounge extends over 475 square metres, has a Business Lounge with 60 seats and a Senator Lounge with 69 seats. Visitors can make themselves comfortable in cosy armchairs and enjoy snacks and drinks at the bistro tables or at the bar counter.
The combi-lounge is resplendent in the new Lufthansa lounge design. Thanks to the larger windows, there is an excellent view over the apron. The catering, as in the three Lufthansa lounges at John F. Kennedy Airport, is provided by FLIK, a caterer with outstanding customer satisfaction ratings. If you have not checked in online or with your smartphone, as a First Class or Business Class passenger you can also use the ‘Fast Lanes’ at the security control for a preferential check-in.
The lounge is situated in Terminal B, B3, in close proximity to the Lufthansa departure gates. A new feature: as well as First Class passengers, HON Circle Members, Senators and Business Class passengers, Frequent Travellers and SWISS passengers entitled to lounge access may now also use the new Lufthansa lounges at Newark Airport.
Travel time is relaxation time — in the five new lounges in Lufthansa Pier A
With the opening of the new Lufthansa Pier A at Frankfurt Airport, the choice of lounges for our passengers is also being expanded. Since 10 October 2012 one First Class Lounge, two Senator Lounges and two Business Lounges, with a combined floor space of 7,600 m2, have been offering the greatest possible comfort — with plenty of room for guests to relax, work, enjoy a delicious snack or freshen up in the modern shower rooms. The new lounges are located opposite Gate A13 or A50/Z50*.
The newly designed Senator and Business Lounges also celebrate a first for Germany: as part of the design concept, Lufthansa WorldShop will showcase a selection of its exclusive products in a special display area. The highlight of the new First Class Lounge is the First Class library, which provides a choice of high-quality coffee-table books by DuMont, one of Germany’s most famous art publishers, and a limousine service to the aircraft.
With the opening of these new, significantly larger and centrally located lounges, the current lounges close to Gate A26 will be closed. As a result, the Senator Lounge and Business Lounge in the Schengen area, the one-class Tower Lounge in the non-Schengen area as well as the First Class Lounge on Level 3 will no longer be available.
The creation of the new lounges will increase the lounge space offered at Frankfurt by 5,500 square metres to a total of 17,300 square metres.
*A Business Lounge and a First Class Lounge are located in the Schengen area, Level 02, directly next to Gate A13. Passengers will find the Senator Lounge on the same level at Gate A50. Another Senator Lounge and Business Lounge are located in the non-Schengen area on Level 03, close to Gate Z50.
Room to sit back and relax: the first Lufthansa lounge in Delhi opens
Enjoy your stay at Indira Gandhi International Airport in the newly opened Lufthansa lounge. At almost 350 square metres, it offers you plenty of space to relax in peace and quiet before your flight.
Refresh yourself with hot and cold snacks and drinks until your flight is ready for boarding. The lounge is divided into bistro, comfort and work areas and welcomes First and Business Class passengers as well as HON Circle Members, Senators, Frequent Travellers and Star Gold Card holders. It can seat 130 guests in total.
The new lounge is located in Terminal 3 of Indira Gandhi International Airport, which is only 16 km from Delhi city centre. You can fly to the Indian capital daily with Lufthansa from Frankfurt, Munich, Zurich or Vienna.
Frequent Travellers: access change regulation to Contract Lounges
Frequent Travellers travelling in Economy Class on a flight operated by a Star Alliance carrier can enjoy their time at the airport in an Austrian Airlines, Lufthansa or SWISS Business Lounge, as well as, in the lounges of Miles & More partners: Brussels Airlines, Luxair* and LOT Polish Airlines. Moreover, since 1 September 2012 the contract lounges have no longer been available.**
You can find out under ‘Lounge search’ whether your destination airport has a lounge which you can use.
*Only in connection with a flight operated by Austrian Airlines, Lufthansa, Luxair, SWISS
**Access to the former Austrian Airlines and Brussels Airlines contract lounges is also no longer possible.
Free surfing in Lufthansa Lounges
To enable Lufthansa lounge guests worldwide to use the full freedom of the Internet without restriction, since 1 July 2011 Lufthansa will be providing WLAN free of charge via Telekom network in its lounges. Whether they are resting in a Relax Chair or enjoying a little snack in the bistro - passengers can access the Internet from any location they want in the lounge. With this free service, Lufthansa is meeting the wishes of numerous passengers who for a number of years have been able to surf wirelessly, answer e-mails or access their own company’s network (VPN).
Frequent Travellers can now purchase access to Lufthansa lounges for their children
From now on Frequent Travellers can take children up to the age of 12 with them into selected Lufthansa Business Lounges for a fee of €15 or US$20.
For youngsters aged 13 and upwards accompanying Frequent Travellers, the current entrance fee for adults of €25 or US$35 will now apply. Adults have been able to purchase access to the Lufthansa Business Lounges in Germany, the USA and Paris Charles de Gaulle since 2010.
Vouchers for lounge access can be bought from the Lufthansa ticket counters at the relevant departure airport immediately before entering the lounge. Frequent Travellers are entitled to enter the lounges with their children or other travelling companions on production of their Miles & More status card as well as boarding passes for a Lufthansa-operated flight valid for that day and airport of departure.
Take your companions with you into the lounge
As a Frequent Traveller or Senator you can now share the benefits of the Lufthansa lounges with your travelling companions*. Your companions have the option of purchasing entry to selected Lufthansa lounges.
If you are a Frequent Traveller your companions can choose between the Lufthansa Business Lounges in Germany and the USA and the Welcome Lounge at Frankfurt Airport. Costs for one-time access are 25 euros or 35 US dollars per person for the Business Lounges and 50 euros or 70 US dollars for the Welcome Lounge.
As a Senator you are already able to invite one companion, as well as your own children under 18, to join you in Lufthansa Senator Lounges free of charge. Additional companions can purchase entry to the Lufthansa Senator Lounges in Germany and the USA. Costs for one-time entry are 40 euros or 50 US dollars per person. Of course Senators‘ companions can also purchase entry to the Lufthansa Business Lounges in Germany and the USA and the Welcome Lounge at Frankfurt.
Vouchers for lounge admission can be bought at the Lufthansa ticket counters at the relevant departure airports in Germany and the USA immediately before your visit to the lounge. Vouchers for the Welcome Lounge can be obtained on arrival in Frankfurt Airport at the Lufthansa ticket counter. To purchase a voucher you must have a boarding pass for a Lufthansa intercontinental flight.
To enter the lounges with their travelling companions, Frequent Travellers and Senators must show their Miles & More status card and both they and their companions must be in possession of boarding passes for a Lufthansa operated flight valid for that day and airport of departure.
* There is no limit on the number of companions allowed per lounge visit.