Flight information via SMS, E-Mail and App Push


We always make every effort to deliver you to your destination punctually and reliably. However, should it be the case that there are disruptions to air traffic, your departure gate is changed or your flight is delayed or even cancelled, we will support you with a range of Lufthansa services.


In the following video, you see which services we offer

Post your contact information

We are focused on notifying you as promptly as possible by SMS or, alternatively, by e-mail about flight irregularities, please inform us of your current cell phone number and e-mail address before your scheduled departure.
The fastest way you can post your data is under “My Bookings” after logging in. Just click on “Process Contact Information” in the “Passengers” area and enter your cell phone number and e-mail address in the corresponding fields.

My Bookings

Additionally, you also have the following possibilities:

  • With every booking, kindly ensure you or your corporate travel planner or travel agent always include your most up to date contact information when creating a flight reservation for you
  • Only once in your Miles & More customer profile. Then please don’t forget to always provide your Miles & More service card number every time you initiate a new booking.

Or even easier:
with the Lufthansa app, you will receive notifications directly on your smartphone. Get the Lufthansa app now!

Lufthansa keeps you well informed

Type of informationInformation channelWhen?Requirements
Query current flight statusLH.com
mobile and online
Immediately
Query individual flight informationLH.com under ‘My Bookings‘
mobile and online
ImmediatelyBooked flight has encountered an irregularity
Notification about gate changeSMS/E-mail

Lufthansa app
From 2 hours before departurEmail adress in the Miles & More profile


Login in the app, get your boarding pass with the app or subscribe to flight status updates in the app
Notification about seat change due to an aircraft change
SMS/E-mail*

Lufthansa app
ImmediatelyMobile phone number in your
Miles & More profile

Login in the app, get your boarding pass with the app or subscribe to flight status updates in the app
Notification in the event of a delay > 30 min.SMS/E-mail*

Lufthansa app
ImmediatelyMobile phone number in your
Miles & More profile

Login in the app, get your boarding pass with the app or subscribe to flight status updates in the app
Notification of cancellationSMS/E-mail*

Lufthansa app
ImmediatelyMobile phone number in your
Miles & More profile

Login in the app, get your boarding pass with the app or subscribe to flight status updates in the app
Allocation to alternative flight in case of flight disruptionsSMSImmediatelyMobile phone number in your
Miles & More profile or in your booking; passengers with a mobile boarding pass by SMS
Notification of rebooking to an alternate flight due to flight irregularitiesSMS/E-mail*

Lufthansa App
ImmediatelyMobile number and email address in the Miles & More profile or in the booking information, guests with mobile boarding pass via SMS or email

Login in the app, get your boarding pass with the app or subscribe to flight status updates in the app
Obtain a train voucher in the event of the cancellation of a domestic German flightLH.com “Check-in” and “My Bookings”ImmediatelyBooked flight has encountered an irregularity

* E-mailed if there is no mobile phone number available but an e-mail address exists

Departure and arrival times via SMS

You can also request arrival and departure information via SMS. Simply send an SMS to the number +49 - 177 - 178 0747 and in the text specify D (for the departure time) and A (for the arrival time) as well as the flight number, e.g. D400.

We have compiled a list for you of the most frequently asked questions about flight disruptions.

FAQs flight disruptions

Who can we contact in case of emergency?

Has something unforeseen happened? So that we can react quickly in an emergency, please give us the details of a contact person before you begin your journey.

Add a contact person