On the following pages we have put together important information for people with special needs who are flying with Lufthansa. In particular, please note our advice regarding assistance for passengers with reduced mobility.
Should you have any questions relating to this advice or any other aspect of your travel, please contact your travel agent or Lufthansa directly. By calling: +49 (0) 800 -838 4267 (toll-free if calling from a German landline) you will receive detailed information.
In general Lufthansa is happy to carry passengers with reduced mobility. However, it may be necessary for a companion to travel with you. If you are travelling alone and you are not in a position to manage your own evacuation in case of emergency because of the severity of your disability, Lufthansa may not allow you to travel on the flight.
Before you fly
During the flight
After your flight
Disabled passengers and persons with reduced mobility are carried in agreement with the EU Regulation No. 1107/2006 of 5 July 2006 on the rights of disabled passengers and passengers with reduced mobility. Any passengers travelling to/from the USA are carried in agreement with the U.S. DOT-provisions, Title 14, Code of Federal Regulations, Part 382 effective as of 13 May 2009.
Advice for US citizens and travellers to and from the USA
If you have any questions please contact the following:
U. S. Dept. of Transportation
Aviation Consumer Protection Division, C-75
1200 New Jersey Ave., S.E.
Washington, D.C. 20590
Online: Aviation Consumer Protection Division