Register your assistance requirements online

Help us when booking your journey. This will allow us to provide you with the service you need on the ground and during the flight. To ensure your comfort, we need some information from you in advance. If your journey includes multiple connecting flights, you only need to submit the form once.

Please note that this form can only process information provided in German or English.

Please let us know what assistance you require at least 48 hours before departure so that we can ensure you receive the best support. We can no longer guarantee the best assistance if you register at shorter notice.

Personal details
Mr Ms Other Not specified

Flight details

Mobility impairments

Mobility impairments
I can move around inside the aircraft and climb steps without any problems. But I need help with longer distances inside the airport. (WCHR) I can move around inside the aircraft, but I require assistance climbing steps and walking longer distances within the airport. (WCHS) I am unable to walk unaided and need assistance on board the aircraft from the time I arrive at the airport until the end of the flight, as well as until I leave the airport or board my connecting flight. (WCHC)

Manual wheelchair
Folding wheelchair Non-folding wheelchair

If you are traveling with your own battery-powered mobility aid, you must ascertain in advance for safety reasons whether this battery may be carried on an aircraft.

Please complete the ‘Electric mobility devices information’ form below and then send it to ​specialcases@dlh.deThe link will be opened in a new browser tab. We will check, based on the details you provide, whether it is possible to transport the battery-powered mobility aid.

​Download Information form on Electric Mobility DevicesThe link will be opened in a new browser tab

Other impairments

Do any of the following impairments apply to you?

You have read the notes on cognitive and intellectual disabilities and would like to request the service. You have decided whether you can travel with or without a companion. 

Please email ​this formThe link will be opened in a new browser tab to the following address: ​dpna@dlh.deThe link will be opened in a new browser tab

Assistance dog

Are you traveling with an assistance dog?

We require further information from you about your assistance dog. Please click the following links, which will take you to the relevant form(s).

For non-USA flights:
​Information for Transportation of Animals in the Passenger Cabin FormThe link will be opened in a new browser tab

For USA flights: (2 forms needed)
​U.S. Department of Transportation Service Animal Air Transportation FormThe link will be opened in a new browser tab
​U.S. Department of Transportation Service Animal Relief Attestation FormThe link will be opened in a new browser tab

Then email the completed form(s) to ​specialservice@dlh.deThe link will be opened in a new browser tab.

More information about travelling with assistance dogs is also available in the section: ​https://www.lufthansa.com/de/en/assistenzhunde.html

Oxygen

If you require oxygen on board, you can find further information here: 

​https://www.lufthansa.com/de/en/travelling-healthy

Seat request for flights to/from the USA

Passengers with a gait abnormality and/or who are traveling with an assistance dog can request a bulkhead seat up to 48 hours before departure.

Do you have a gait abnormality and/or are you traveling with an assistance dog?

Your request will be forwarded to our medical service. Our colleagues will contact you. Please ensure that you have entered your contact details in your booking.

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