A healthy journey

You may take your own foldable wheelchair along. Please find more information here:

The use of personal oxygen cylinders on board is not permitted on flights to or from the USA and Canada.

Therefore, we will provide you with onboard oxygen against a fee.

The extra oxygen with the Wenoll system will be handed over to you by our crew and is ready to use when you board.

Extra oxygen  must be ordered  not later than 48 hours before departure. The provision of oxygen will be confirmed after receipt of payment of the relevant costs.

Medical details must be provided on the MEDIF form (PDF) and send to the Medical center

A comfortable stretcher option is available for passengers who require a lay-down position during transport due to medical reasons. This service requires an accompanying professional medical escort for advice and assistance onboard.

Please note that this must be booked via an insurance or assistance company.

If you rely on refrigerated medicines, vaccines or other perishable medical products, you need a travel solution you can rely on. The Cube by Tec4Med LifeScience provides the perfect solution for traveling with medication.

Whether you rely on supplemental oxygen or a sleep therapy device, you can take your medical equipment on board with you. You may bring your own approved portable oxygen concentrator (POC) or small gaseous oxygen cylinder (POXY) – please contact our Medical Operation Centre in advance, as your fitness to fly must be assessed.
Small gaseous oxygen or air cylinders required for all medical use with maximum 2 liters and 200 bar pressure (total 400 liters) may be used onboard of LHG ops-aircraft and must be carried in a manufacturer approved outer packaging protection of the outlet value. 

Not allowed on flights from and to the USA and Canada! 

Your CPAP device can be taken on board without prior registration as an additional item alongside your regular carry-on baggage. If you plan to use it during the flight, please register it in advance: the device must be battery-operated, as on-board power cannot be guaranteed

Allergies or food intolerances have a wide variety of causes. These cannot be completely eliminated, even on board an aircraft.

Air filtration on board
The air in aircraft cabins is recirculated (max. 40–50%) through what are known as HEPA filters (High Efficiency Particulate Air filters) and augmented with air from outside the aircraft. The minimum amount of fresh air and the pore diameter of the filters are stipulated in the permit requirements of the aircraft models. Passengers who are allergic to cat hair and house dust will therefore experience some relief.


Important information about peanut allergies
Lufthansa does not generally serve peanuts on its flights. However, we cannot guarantee that our aircraft and the food served on board are completely free of peanuts or peanut products or that passengers do not bring products containing peanuts on board with them. The same also applies to other foodstuffs that may cause an allergic reaction.

In the event of a food intolerance or a severe allergic reaction on board, our medically trained personnel have access at all times to medicines for emergency medical care. Furthermore, there is a 24-hour hotline on all Lufthansa long-haul flights which can be used to contact a doctor.


If you still have any questions relating to allergies in connection with your flight, please contact the Lufthansa Medical Operation Centre before you depart:

Email: medicaloperation@dlh.de

We are only able to provide a limited extra oxygen supply on board. Please therefore contact the Lufthansa Medical Operation Centre by email at medicaloperation@dlh.de no later than 48 hours before your departure to ensure that sufficient oxygen is available. Please note that the cost of providing this service must be paid in advance. We recommend that you contact your health insurance or private health care provider about the possibility of having these costs reimbursed. In addition, your fitness to fly must be assessed before the flight.

Before you start your journey, please ask your doctor about the procedure at security and about any other possible risks. If you have a pacemaker, you must present a medical certificate to this effect at security.

Since the quantity of insulin that needs to be injected is connected to your food intake pattern, timing is particularly important. This page contains some important information for passengers with diabetes mellitus.

Please also note our advice on taking your medication with you.

Before you travel

• Consult your doctor before you travel about the quantity and type of your insulin injections.
• You should also have a precise travel injection plan drawn up so you know when and how much insulin you need to take.
• Take twice as much medication and material as you need on your trip (it’s best to take one set each in your carry-on and hold baggage) so that in emergencies you always have a reserve to hand.
• On westbound flights across time zones the day gets longer, so you should have an extra meal and dose of insulin. Consult your doctor about this before travelling.
• In contrast, when flying east the day gets shorter, so it is recommended that you inject less insulin. Consult your doctor on this point as well before your journey.
  

After arrival

• Please note that insulin should be stored at fridge temperature (+2 to +8 degrees Celsius). Without refrigeration it can be transported for up to 24 hours; however, it should never be at temperatures above 25 degrees Celsius.
  
• After the first night in your destination country, an additional blood-sugar check and possibly an extra meal with carbohydrates may be recommended in order to supply your body with the nutrients it needs.
  
• In the case of diarrhoea and vomiting you should, without fail, consult a local doctor. They will examine your fluid balance and if necessary adjust your insulin dosage. For this reason, it is essential that you have the documents with you that are needed for treatment in a foreign country. Consult your doctor or health insurance provider for the relevant information.

Arrived at your destination feeling weary and exhausted? Long-haul passengers are all too familiar with the phenomenon known as jet lag. 

Arrived at your destination feeling weary and exhausted? Long-haul passengers are all too familiar with the phenomenon known as jet lag. In this section, we explain the causes and effects of jet lag and give you some general tips on what you can do to prevent it.


Causes
People normally live in a 24-hour rhythm. While we sleep, our heart and breathing rates slow down, blood pressure drops, our muscles relax and mental and psychomotor performance decreases significantly.

A rapid change to a new location in a different time zone causes a phase shift in the human circadian rhythm. It not only interrupts our normal cycles of sleeping and waking, but also the regular patterns of a wide range of different bodily functions accustomed to operating in a 24-hour rhythm.


Effects
Tiredness and slowed reactions combined with memory and concentration problems are the most frequent results. People can also feel exhausted and suffer from headaches and nausea due to the interruption in their normal sleep patterns.

The effects of jet lag tend to be felt more strongly after an eastbound flight than a westbound one. The reason for this difference is that our body’s "internal clock" tends towards a rhythm which is longer than 24 hours. So when we fly from east to west (such as from Germany to the USA), the day is longer, which tends to suit our biological rhythm. The human body adjusts to the new time zone about 20% faster than after an eastbound flight (such as from Germany to Thailand) because flying east means it "loses"several hours.


General tips to prevent jet lag

During the flight

• Reset your watch to the time of your destination country soon after boarding your aircraft so that you can become accustomed mentally to the new time rhythm.
  

After arrival

• Try to get into the daily rhythm of your destination country; this means eating at local mealtimes and not going to bed until the sun goes down.
  
• Try to get a good sleep during the first night after you arrive.
  
• Preferably avoid strenuous activities in the first two days after landing so that your body has time to get used to the new time rhythm.
  
• Avoid taking sleeping pills and melatonin because they cause additional disruptions to the body.
  
• Spend as much time as you can outdoors as daylight helps the body to adjust to the new environment more quickly.
  
• On short trips, you should maintain the day-night rhythm of your home country if possible to avoid "double" jet lag.
  
• If you can, stay at home for one or two days after your journey. This will help you to relax while you get used to the daily rhythm in your home country again.
  

Westbound flights

Before you travel

• A few days before travelling, try to get a little used to the new daily rhythm at your destination by going to bed one to two hours later than usual.
  
• If possible, plan your arrival for around midday so that you can make use of the brightest light of the day.
  
• Plan important appointments or meetings in your destination country for a time of day at which you feel most awake; after a westbound flight this is in the morning.
  

During the flight

• Try to remain awake during your flight.
  
• Move around and drink plenty of non-alcoholic beverages in order to fight your natural need for sleep.
  
• Eat protein-rich food (cheese, fish, meat, eggs, dairy products) as this will help you to stay awake longer.
  

After arrival

• Do not give in to the feeling of tiredness. Go to bed only after the sun has gone down in your destination country.
• Stay in the daylight as much as you can. Light inhibits the production of the hormone melatonin, which makes people tired and focuses the body on sleep.
  
  

Eastbound flights

Before you travel

• A few days before travelling, try to adjust to the new daily rhythm at your destination. This means going to bed earlier and getting up earlier.
  
• Plan important activities for a time of day at which you feel most awake. After an eastbound flight, this means in the evening.
  

During the flight

• Try to sleep during the flight.
  
• Eat high-carbohydrate food (such as fruit, potatoes, pasta, rice, yoghurt, fruit juices). This stimulates your natural need for sleep.
  
• Fruit tea also has a sleep-promoting effect.
  
• Try autogenic training or relaxation exercises instead of sleeping pills.
  
• Avoid alcohol as a way to ‘make yourself tired’. It has a stronger effect during the flight than on the ground, dehydrates the body and also delays the body’s adjustment to the new time zone at your destination.

When travelling to much warmer regions, you should bear in mind that your body will need a certain amount of time to adjust to the change in climate. This is because a rapid change in temperature, especially from cold to hot climes, puts a heavy strain on your body’s circulatory system.


Tips for coping with a change of climate

Before you travel

• Frequent visits to a sauna before you travel can train your body to adjust to the expected temperature change.
  
• Alternating between hot and cold showers also strengthens your cardiovascular system.
  
• Visits to a solarium can prepare your skin for greater exposure to real and intensive sunlight, but will not influence your biorhythm.

After arrival

• If possible, wear clothing that suits the local climate when you leave the aircraft. Also think about something to cover your head, especially on journeys to southern countries.
  
• In particular, travellers who are greatly overweight and patients with heart or lung disorders should avoid strenuous physical activity during the first few days after their flight.
• Depending on the humidity to be expected in your destination country, you should consciously drink a lot of liquid to help your body’s thermal regulation. The following applies here: the drier the air, the more you should drink.

Here are some important tips from Lufthansa on how to avoid problems if you need to take medication at regular intervals during your trip.


Medications taken regularly
Due to the fact that adjustments have to be made for different time zones, it can be difficult to maintain the regular intervals necessary for taking medication. If you are required to take a particular medication at regular intervals, we recommend that you consult a doctor before taking a flight across one or more time zones.


Medications in carry-on baggage
The medication packaging should be impact-resistant and, wherever possible, your medication should be distributed among several items of carry-on baggage. It is advisable to pack about one and a half to twice the amount you expect to use in your carry-on baggage. This is because, in exceptional cases, flights can sometimes be diverted or their departure delayed for a long time, even if you are already sitting in the aircraft. Please note that your medication cannot be refrigerated on board. However, you may keep your medication cool on board with ice packs or alternatively with dry ice.

The Cube, by our partner Tec4Med LifeScience GmbH, is also available to you on flights from Germany. The patented Cube keeps your medication at a temperature of 2 to 6 degrees and has an operating time of up to 60 hours per battery charge. 

Taking medications through customs
If you have medications and syringes in your carry-on baggage, it is advisable to take a doctor’s certificate with you which confirms that they are personally required medical items.


Loss of medications
Just in case you lose your medications during your journey or in the destination country, you should ask your doctor to provide you with an overview of your blood group and other important personal health data as well as the dosage of your medications and their generic names (names not protected under commodity law, i.e. the international, non-proprietary names of medical substances). You should also have with you the documents you need for medical treatment or for the issuing of prescriptions in a foreign country. Consult your doctor or health insurance provider for the relevant information.


The contraceptive pill
The best way to ensure reliable contraception when you are travelling on a westbound flight where the day is at least six hours longer is to take an extra pill. We recommend that you consult your doctor on this matter before travelling.


Application of medications by means of an EpiPen™
Lufthansa generally recommends that passengers with allergies or food intolerances should always carry their medications with them in their carry-on baggage. In the event of an emergency, our flight crew cannot apply medication by means of an EpiPen™ (epinephrine) auto-injector. Children and teenagers who carry an EpiPen™ (epinephrine) auto-injector with them can only fly on board Lufthansa aircraft if accompanied by someone who is familiar with the use of this device.


Medications for travel sickness
As a preventive measure you can take non-prescription medications such as travel chewing gum, which diminishes the side effects of travel sickness such as tiredness and lack of concentration. There is also medication to suppress feelings of nausea, although, due to the potential side effects, you must have a doctor’s prescription for this.

The drop in air pressure in the aircraft can occasionally cause some passengers to suffer from earache. Read the following helpful tips on the preventive measures you can take.


Possible causes of earache on board
The cabin air pressure in commercial aircraft can drop to a level corresponding to an altitude of about 2,500 metres above sea level. This can sometimes cause passengers to suffer from earache.

This occurs, in particular, when the equalization of pressure between the middle ear and the ambient air pressure does not function properly. These symptoms are more likely to occur in passengers who have a cold with inflammation of the nose and the passages between the back of the throat and the middle ear (known as the Eustachian tubes).

Less problematic: the take-off
When the aircraft takes off and climbs to its cruising altitude, this is usually less of a problem. That is because this process creates negative pressure in the cabin. Even if you have a cold, the overpressure that builds in the middle ear can be equalized relatively easily by the Eustachian tubes.

Landing can be painful if you have a cold
Landing is more likely to present problems because during an aircraft’s descent the cabin air pressure increases and the natural equalization of pressure may not function properly due to a cold-related inflammation of the mucous membrane. This results in negative pressure in the middle ear and increased pressure on the eardrum, which can be painful.


What you can do to prevent earache
The most important technique you can use to equalize the pressure is what is known as the Valsalva method: take a breath, hold your nose, and with your mouth closed press the air forcefully to the back of your throat. This opens the Eustachian tubes, which enables an equalization of the pressure.

One preventive measure you can take is to use a decongestant nasal spray in both nostrils about a half-hour before the aircraft begins its descent from cruising altitude. This will free the passages between the nasal sinuses and the middle ear again and enable an equalization between the ambient pressure and the pressure in the middle ear.

You can also speed up the pressure equalization process by chewing. The best thing to do is to bring some chewing gum with you. Deliberate yawning can also facilitate pressure equalization.

If you are suffering from a serious infection of the sinuses and nasal passages, you should certainly consult your doctor before flying.

If you often feel nauseous soon after take-off, you probably suffer from travel sickness. The following preventative measures can help alleviate this unpleasant feeling of nausea.


Do not fly on an empty stomach
Do not fly on an empty stomach because it doesn’t help travel sickness, as is mistakenly believed, but actually promotes it.

Instead, we recommend eating light food such as fruit, vegetables, salads, biscuits, cereal bars and rusks before and during the flight. However, you should avoid coffee, black tea, alcohol, nicotine and spicy, greasy dishes.

Take vitamin B1: it plays a major role in transmitting nerve impulses and helps travel sickness sufferers to alleviate problems with their sense of balance. These foods contain especially high levels of vitamin B1: artichokes, fish, oatmeal, brown rice, asparagus, wheat products and pork.

Ginger is a gentle and natural remedy for nausea. We therefore recommend drinking some ginger tea in good time before your departure. This will provide natural relief from your feelings of nausea, with absolutely no side effects.


Choose the right seat
Ask for a seat on the centre aisle that is level with the wings as the aircraft’s movements are least noticeable there.

If this is not an option, make sure you get a window seat. If you are flying during the daytime, you can calm your nervous stomach by fixing your eyes on a point on the horizon which will provide a reference point for your sense of balance. This will ease your feeling of nausea.

Find out here about the causes of travel thrombosis, whether you belong to the risk group and what you can do to avoid such complications on your flight.


Possible causes of travel thrombosis
Long stretches of immobile sitting, such as in an aircraft, restrict the return flow of blood to the heart which muscle movement normally actively promotes. This can result in the build-up of fluids, primarily in the lower leg area. The increased pressure on the tissue can, in turn, lead to a reduction in the return blood flow.

In rare cases, involving high-risk individuals, a blood clot can develop on the wall of the vein. This is known as a thrombosis and it further restricts the return flow of blood significantly.

In very rare cases, part of this blood clot can become detached and then be carried to the lungs by the flow of blood, where it lodges. If a blood vessel is then blocked, this can result in a considerable reduction of the heart’s capacity to pump. Such an event is known as an embolism of the lung, which in extreme cases can lead to sudden heart failure.


Particular risk groups

• People over 60 years of age
  
• People who have previously suffered a thrombosis
  
• People who are overweight
  
• Pregnant individuals
  
• People with a malignant disease
  
• People taking the contraceptive pill who also smoke
  
• People who have recently had an operation
  
• People who have a hereditary coagulation disorder
  

What you can do to prevent a thrombosis
You can considerably reduce the build-up of fluids in your legs by wearing what are known as compression stockings (or, even better, compression tights). People in high-risk groups should have these compression stockings individually fitted.

Try to get some exercise during your flight: for example, you can actively participate in the Lufthansa "Flyrobic" exercise programme, which is available via your monitor on long-haul flights.

Make sure you drink plenty of fluids during the flight, in order to help your body maintain an adequate level of fluids to compensate for the dry air in the cabin.

Restrict your alcohol consumption and don’t take sleeping pills or tranquilizers.

We strongly recommend that particularly high-risk individuals consult their doctor. In some cases, it might be necessary to take medication to prevent blood clots.

If you are pregnant, this page will give you useful information about your fitness to fly and what else you may need to consider.

Carefree flying during pregnancy
Flying is not a problem during a straightforward pregnancy. Nevertheless, we recommend that pregnant travellers talk to their gynaecologist in advance about their forthcoming flight.

Until what stage in my pregnancy am I allowed to fly? 

Lufthansa allows travellers whose pregnancies have progressed without complications to fly without a medical certificate from a gynaecologist until the end of the 36th week of pregnancy, or until four weeks before the expected due date. Beyond the 28th week of their pregnancies, however, we recommend that travellers carry an up-to-date certificate from a gynaecologist which includes the following:

• Confirmation that the pregnancy is progressing without complications
• The expected due date
• The gynaecologist should expressly state that the patient’s pregnancy does not prevent her from flying.
• In the case of uncomplicated twin or multiple pregnancies, flying is possible up to the end of the 32nd week of pregnancy.
  
• Because of the increased risk of thrombosis during pregnancy, we recommend that compression stockings should be worn in the aircraft.
  

Lufthansa certificate for pregnant travellers
Download the Lufthansa certificate for your doctor to fill out and carry it with you during your flight.

Irrespective of the health prerequisites mentioned above, derogations from these apply in some countries. Lufthansa accepts no liability in the event that you are not given permission to fly on the grounds of country-specific legislation. The same applies in cases where, because of your pregnancy, you are refused entry to your destination country on the basis of local legislation. It is therefore strongly recommended that you find out well in advance from the relevant authorities about country-specific laws which relate to allowing pregnant travellers to fly.

If you have any questions or require further information, the Lufthansa Medical Operation Centre will be pleased to assist you:

Email: ​specialservice@dlh.de

If you fly often, FREMEC makes your journeys easier. That’s because the Frequent Traveller’s Medical Card (FREMEC) was specifically developed for frequent flyers with disabilities.

More convenient booking with FREMEC
The Frequent Traveller’s Medical Card (FREMEC), specially developed for frequent flyers with reduced fitness to fly, contains all the important information relating to your care and replaces the medical care form that would otherwise be necessary for every flight. The validity of the card is determined by one of our doctors based on your medical condition.

Your individual service package is also determined by the FREMEC data. You must provide this data every time you request a booking. Please also note that you must contact the Lufthansa Medical Operation Centre by email at medicaloperation@dlh.de every time you request a booking.

The card is valid on all airlines that are members of the International Air Transport Association (IATA). FREMECs are issued by Lufthansa’s medical service.

Lounges
At Frankfurt and Munich airports, Lufthansa provides special lounges for passengers requiring assistance. Support for these passengers is provided by a specially trained team of Lufthansa employees.

If you suffer from sleep apnoea and are travelling with a sleep therapy device (CPAP device), it is not necessary to specially register the device on Lufthansa flights simply to take it with you. You can take your sleep therapy device on board with you instead of your personal item. You may also take one carry-on baggage item (max. 8 kg) provided it is included in your booked fare.

If you need to use a sleep therapy device (CPAP device) during the flight, you will need to register this in advance via the Medical Operation Centre at specialservice@dlh.de. Please note that the sleep therapy device can only be battery operated. Supply of the on-board power cannot be guaranteed. In addition, if the device has a humidifier, please turn it off. We recommend that you carry with you a description of the device in case it is required for presentation at the security check.

Further information on taking medical devices on board with you in your carry-on baggage and regulations regarding the carriage of batteries, for example, can be found on our Dangerous Goods page.

We're sorry to hear this. If you are sick and in no condition to travel, you should get in touch with your travel insurance to find out about their cancellation modalities for your flight, hotel, car rental, etc. You can also browse the ​most common requests in our ​Help Center or contact our Service Center for assistance.

In general, refunds can be made in accordance with fare conditions. You can check whether your ticket is refundable, and under which terms and conditions, in your booking confirmation email under the item "Fare conditions". You can cancel your journey and request a refund under ​My bookings up to 24 hours before departure.

You can take your syringes on board, if needed.
We recommend that you bring a medical certificate with you because of the applicable security regulations. Please also contact your departure and arrival airport about carrying syringes with you.