Passengers with respiratory problems

We are only able to provide a limited extra oxygen supply on board, so please contact Lufthansa’s MEDICAL OPERATION CENTRE on +49 (0)69 - 696-55077 (daily, 06.00 – 22.30 hours) no later than 48 hours before your departure to ensure that sufficient oxygen is available. Please be aware that the costs of providing this must be paid in advance. We recommend that you contact your health insurance or private health care provider about the possibility of having these costs refunded. Additionally, you must be assessed for your fitness to fly before the flight.


Passengers with heart pacemakers

Before you start your journey, please ask your doctor about the procedure at security and about any other possible risks. If you have a pacemaker, you must present a medical certificate to this effect at security.


Passengers with diabetes mellitus


As a diabetic you may maintain your special diet on flights on which food is served, provided that you let us know your requirements at least 48 hours before your departure. You can make the relevant booking via our Lufthansa Airport Ticket Teams or by calling the Lufthansa Service Centre on:
+49 (0)69 - 86 799 799 (daily, 06.00 – 22.30 hours).

Please also note our advice under Taking your Medications with you.


Before the journey

  • Consult your doctor before you travel about the quantity and type of your insulin injections.
  • In addition, have a precise injection plan drawn up so that you know when and how much insulin you have to give yourself.
  • Take with you twice as much medication and material as you need (best of all, one set each in your carry-on and hold baggage), so that in emergencies you always have a reserve to hand.
  • On westbound flights across time zones the day gets longer, so you should have an extra meal and dose of insulin. Consult your doctor on that point before your journey.
  • In contrast, when flying east the day gets shorter, so it is recommended that you take less insulin. Consult your doctor on this point as well before your journey.

After arrival

  • Please note that insulin should be stored at fridge temperature (+2 to +8 degrees Celsius). Without refrigeration it can be transported for up to 24 hours; however it should never be at temperatures above 25 degrees Celsius.
  • After the first night in your destination country an additional blood-sugar check and possibly an extra meal with carbohydrates is recommended in order to supply your body with the nutrients it needs.
  • In the case of diarrhoea and vomiting you should without fail consult a local doctor. He or she will examine your fluid balance and if necessary adjust your insulin dosage. For this reason it is absolutely essential that you have the documents with you that are needed for treatment in a foreign country. Please talk to your usual doctor or your health insurance company about this.

Star Alliance